Education
Master of Science, Organizational Leadership2009 – 2011Geneva College – Beaver Falls, PA
  • Thesis: A Libertarian Definition of Leadership
Bachelor of Arts, Religious Studies (Biblical)2004 – 2008Elizabethtown College – Elizabethtown, PA
  • Thesis: “Exegesis on the Soul” and the Early Gnostic Community
  • President, Class of 2008
  • Academic Occasions Committee, Resources and Planning Committee
  • Called to Lead inaugural graduate
Employment
Information Design & Quality Specialist8/2017 – PresentVeterans Health Administration – Washington, DC
  • Collate and analyze Digital Media team data across various platforms including social media, Google Analytics, Siteimprove, and Foresee to evaluate both staff and product performance and identify areas of improvement.
  • Provide oversight of compliance with the Department of Veterans Affairs visual identity program, the Tier 1 Graphic Standards, within the Veterans Health Administration.
  • Support Department of Veterans Affairs field offices and medical centers with graphic design, branding, and other digital media inquiries.
  • Coach and mentor the current Digital Media Visual Information and Social Media Specialists.
  • Design special interest publications, books, and presentations for the Secretary of Veterans Affairs and the Department of Veterans Affairs Under Secretary for Health.
  • Serve as the liaison between Veterans Health Administration leadership and Department of Veterans Affairs Publication Services. 
  • Manage administrative needs of the Digital Media team for human resources, timekeeping, information technology, and procurement.
Visual Information Specialist7/2016 – PresentVeterans Health Administration – Washington, DC
  • Served as the lead graphic designer within the Veterans Health Administration.
  • Developed style elements and visuals for presentations and publications used by the Department of Veterans Affairs Under Secretary for Health and for distribution throughout the Department of Veterans Affairs health care system nationwide.
  • Handled Department of Veterans Affairs visual identity and brand standards compliance inquiries and developed compliant graphics for use by all VA medical centers nationwide.
  • Taught multiple national training sessions on graphic design techniques and best practices for non-designers.
  • Assisted the Veterans Health Administration web team with graphics-related issues on TeamSite pages and styling.
  • Developed engaging graphics for Veterans Health Administration social media properties that increased Veteran interactions with the Department of Veterans Affairs online.
  • Developed an interactive organizational chart of Veterans Health Administration leadership.
  • Provided customer service to America’s Veterans through direct response and referral on Veterans Health Administration social media channels including Facebook, Twitter, and Google+.
  • Served as alternate administrator of GovDelivery for the Veterans Health Administration and its medical centers.
  • Served as a national administrator of the Department of Veterans Affairs Facility & Leadership directory tool.
  • Covered live events for the Department of Veterans Affairs Under Secretary for Health on social media.
Visual Information Specialist3/2014 – 6/2016Ralph H. Johnson Veterans Affairs Medical Center – Charleston, SC
  • Sole graphic designer for production of Annual Reports, special publications, billboards, brochures, booklets, patient education materials, research presentations, posters and displays using most recent versions of InDesign, Illustrator, and Photoshop.
  • Manage in-plant printing and reproduction services.
  • Develop yearly advertising plans and designs.
  • Manage print and equipment procurement for Stakeholder Relations.
  • Facility Webmaster and SharePoint Administrator.
  • Purchase card holder.
Communication Specialist6/2011 – 3/2014Erie Veterans Affairs Medical Center – Erie, PA
  • Oversaw Media and Reproduction department for design, quality and costs as member of Executive Leadership team.
  • Graphic designer and facility photographer.
  • Implemented and managed GetWellNetwork interactive patient care solution as beta site for the Department of Veterans Affairs.
  • Developed numerous custom SharePoint workflow solutions.
  • Chaired Informatics Committee; member of Executive Leadership Board.
  • Contracting Officer Technical Representative for multiple contracts.
  • Facilitator/Conflict Mediator.
  • Facility Webmaster and SharePoint Administrator.
Management Analyst (Student Career Experience Program)9/2009 – 6/2011Erie Veterans Affairs Medical Center – Erie, PA
  • Performed cost-benefit and program analysis to evaluate and improve the efficiency, effectiveness, and productivity of the medical center and its inpatient programs that led to the development of our Urgent Care Clinic.
  • Obtained, organized, and filed reports, correspondence, and numerical data for use in preparing status reports, briefings, and presentations.
  • Conducted Baldridge comprehensive quality analysis of the Medical Center.
  • Identified and recommended ways of eliminating, combining, simplifying or improving procedures and processes as a member of the Systems Redesign/LEAN Leadership Committee.
  • Facilitator/Conflict Mediator.
  • SharePoint Administrator.
  • Successfully completed proposals to the U.S. Congress for the construction of two new on-site ~$10M patient care facilities.
Civic Involvement
  • Director, Interagency Council on Printing and Publication Services Executive Board – U.S. Government Publishing Office (GPO)  2015 – 2017
  • Director Emeritus, U.S. Department of Veterans Affairs Medical Media Council Executive Board  2014 – Present
  • Fellow, Elizabethtown College Alumni Peace Fellowship  2011 – Present
  • Director, Titusville Summer Theater Board of Directors  2012 – 2014
  • President, Camping Association of the Presbyteries of Northwestern Pennsylvania  2012
Skills and Strengths
Graphic designSpecializing in print layout and commercial media design. Adobe advocate.
Content managementExpert SharePoint administrator and custom solution developer. Expert advisor on TeamSite and WordPress.
Leadership and organization
Project management
Organizational strategy
Internal and external communications development
New media and social networking
Print production and publishing